Cancellation Policy

At Medi-Spa 28, we are committed to delivering the highest quality of care, treatments, and patient safety. As a small business, we kindly ask our patients and clients to understand that a “Failure to Attend” or last-minute cancellation can be difficult to manage.

Our treatments and services are carefully regulated, fairly and competitively priced, and come with the robust overheads required to maintain a safe and professional service.

For this reason, we must charge 50% of the full treatment cost for any missed appointments or cancellations made with less than 24 hours’ notice.

Consultations and Patient Care

• New Patients:

  All new patients are informed that your consultation fee is offset against any treatment if you decide to proceed. A cooling-off period is also deemed good practice, as this ensures patient safety by providing time for reflection after:

  • A comprehensive medical history is taken

  • Information is fully provided

  • A thorough Q&A opportunity is given

• Please note that consultation fees are non-refundable should you decide not to proceed with your treatment. This fee covers the time, expertise and professional advice provided by our therapists and practitioners during your consultation, regardless of whether you choose to go ahead with the recommended treatment.

• Existing Patients:

  Existing patients do not require this process, as you are re-checked at each visit and can therefore book directly for treatment.

Our Commitment to You

As experienced and well-qualified medical professionals and therapists, we value the time we spend with you to ensure your safety and achieve the best outcomes. Every consultation, treatment, and follow-up is designed with your wellbeing as our priority.

Thank you for your valued and continued support.

Team Medi-Spa 28

​