Cancellation Policy

At Medi-Spa 28, we are committed to delivering the highest quality of care, treatments, and patient safety. As a small business, we kindly ask our patients and clients to understand that a “Failure to Attend” or last-minute cancellation can be difficult to manage.

Our treatments and services are carefully regulated, fairly and competitively priced, and come with the robust overheads required to maintain a safe and professional service.

For this reason, we must charge 50% of the full treatment cost for any missed appointments or cancellations made with less than 24 hours’ notice.

Consultations and Patient Care

• New Patients:

  All new patients are informed that your consultation fee is offset against any treatment if you decide to proceed. A cooling-off period is also deemed good practice, as this ensures patient safety by providing time for reflection after:

  • A comprehensive medical history is taken

  • Information is fully provided

  • A thorough Q&A opportunity is given

• Existing Patients:

  Existing patients do not require this process, as you are re-checked at each visit and can therefore book directly for treatment.

Our Commitment to You

As experienced and well-qualified medical professionals and therapists, we value the time we spend with you to ensure your safety and achieve the best outcomes. Every consultation, treatment, and follow-up is designed with your wellbeing as our priority.

Thank you for your valued and continued support.

Team Medi-Spa 28

​